The Village of Cottage Grove Leak Credit Policy is intended to address high use utility bills caused by water pipe breaks or failures. It is the responsibility of the customer to ensure that all plumbing, fixtures, and appliances in their building are maintained in sufficient operating condition. It is not the intent of this policy to issue credits for failures resulting from lack of maintenance.
All water that passes through the water meter must be paid for, therefore leak credits will only be considered on the sewer use portion of the utility bill.
Adjustments must be requested within ten (10) working days of receipt of the second high bill. Requests made after this time period will not be eligible for credit.
Leak Credit applications can be submitted via email to jlarson@villageofcottagegrove.gov, in person, or via mail to:
Cottage Grove Public Works & Utilities | 210 Progress Drive, Suite 2, Cottage Grove, WI 53527